Frequently Asked Questions

Everything you need to know about your Xi Mobility experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to initiate a return and receive a prepaid shipping label.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring yourself and comparing it to our chart, as fit can vary between different styles.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

Xi Mobility is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with fair-trade certified factories.

Can I track my shipment in real-time?

Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to our tracking page to follow your package's journey.